#Mid south synergy helpdesk install
#Mid south synergy helpdesk registration
#Mid south synergy helpdesk code
#Mid south synergy helpdesk license

Tickets for bugs identified on unsupported or obsolete operating systems will only be given a Validated status if the bug can be reproduced on a supported operating system.

If the bug is verified there, its ticket is set to 'Validated' and then marked as ∿ixed with the latest release noted in the reply

If testing does not validate that a bug exists in the latest release and it was reported in an earlier but still current release, we will go back to the revision it was reported on to verify it.

For selected, validated bugs, workarounds may be created, added to the ticket and published.

Bugs that are validated are candidates to be fixed in a future product revision.

If testing validates a bug report, the corresponding ticket is set to Validated in HDE.

When bugs in Current Products are reported, Data Access will attempt to confirm the bug in the latest release of the product.

#Mid south synergy helpdesk install

Install apps and databases on DataFlex Cloudįor more information about consulting services, contact us - were here to help!Īll bug reports should be submitted to Data Access using HelpDesk Express (HDE) - see information above.

Build a specialized component to integrate with your applications.

Customers can also use our consulting services when you simply want us to collaborate with you or perform a specific task: The scope can range from an hour of 'coaching' to a months long engagement to build a complete business solution. An incident may be initiated as an extension of a free support call or email or it can be scheduled with a support team member at a mutually convenient time.Ĭonsultancy - Data Access Worldwides Professional Services Group offers extended technical support, application design advice, expert programming resources and a variety of other consulting services. We reserve the right to limit unreasonable usage of free support.įor technical support beyond the scope of our free services, Data Access Worldwide offers two options:Ī Technical Support Incident - a support incident is a fixed-price phone or email support session dedicated to the resolution of one subject or issue.

Issues relating to DataFlex application installation or deployment.

Finding work-arounds for un-confirmed bugs.

#Mid south synergy helpdesk code

Review of customers application designs or source code.Remote connection to a developers or end-users computer for diagnostic purposes.

#Mid south synergy helpdesk registration

Assistance with product registration and registration codes.Advice about using DataFlexs various utilities.Configuring DataFlex Studio to best suit your development needs.Assistance installing and getting your DataFlex Studio up and running.

Clarification of documented features, commands, methods and procedures.Examples of free product feature support are: Please review our Support Communication Guidelines to help make support fast and efficient for everyone.įree support for customers with commercial licenses is limited to a question about the use of a particular product feature that can be resolved within 15 minutes it is not intended to replace training or to assist with the design, development or debugging of an application. If no partner is assigned for your region, contact our Europe-based Support Team Monday through Friday between 9am and 5pm CST (GMT +1:00) Email: Phone: +31 74 2555 609 Eastern Time (GMT -5:00) Email: Phone: +1-30Įuropean, Middle Eastern and African customers may contact their Regional Channel Partner. Hours are Monday through Friday between 10am and 5pm U.S. North American and Asia Pacific customers may contact our U.S.

#Mid south synergy helpdesk license

Customers with a current commercial DataFlex Studio license may also use email or phone support.